Rubbish Clearance Shoreditch Privacy Policy

This Privacy Policy explains how Rubbish Clearance Shoreditch collects, uses, stores and protects personal data relating to our rubbish clearance and associated services. It applies to all Rubbish Clearance Shoreditch customers and prospective customers in our service area, including individuals, households and businesses who contact us, request a quotation, make a booking, or otherwise interact with us.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Policy sets out the personal data we collect, our lawful bases for processing, how long we retain data, when we use processors, and the rights you have in relation to your personal information.

Who We Are

Rubbish Clearance Shoreditch is a waste and rubbish clearance service provider operating in and around the Shoreditch area. For the purposes of data protection laws, we act as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal information is processed when you use our services.

Personal Data We Collect

We may collect and process the following types of personal data when you contact us, request our services, or otherwise interact with us in the course of our business:

Identification and contact details such as your name, address, email address, telephone number and, where relevant, business name and job title.

Service and booking details such as property address for collection, access instructions, preferred dates and times, details of items to be collected, photographs you choose to send relating to waste items, and any special requirements you tell us about.

Communication records such as emails, text messages, call notes and other correspondence between you and Rubbish Clearance Shoreditch relating to enquiries, quotations, bookings, payments, feedback or complaints.

Payment and transaction information such as details of payments made, amounts, dates and related invoice or receipt information. We do not store full card details when card payments are processed via secure third-party providers.

Technical and usage information such as data generated by your interactions with our website or online tools, including basic log data, device information and pages visited. This may include the use of cookies or similar technologies where permitted by law and, where required, subject to your consent.

How We Use Your Personal Data

We use your personal data to operate and improve our rubbish clearance services and to manage our relationship with you. The main purposes for which we process your information include:

To respond to your enquiries, provide quotations, and manage bookings.

To deliver rubbish clearance and related services at your property or premises.

To communicate with you about your booking, including confirmations, reminders, updates and follow-up messages.

To issue invoices, process payments, send receipts and maintain financial records.

To handle questions, feedback, compliments or complaints, and to resolve disputes.

To meet legal, regulatory and insurance obligations, including record-keeping and responding to lawful requests from authorities.

To improve our services, understand customer needs and, where allowed, send you limited service-related updates or information about similar services you have used, which you can opt out of at any time.

Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Depending on the specific processing activity, we rely on one or more of the following lawful bases:

Contract: We process your personal data where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract, for example when preparing quotations and fulfilling bookings.

Legal obligation: We may process your data where necessary to comply with legal and regulatory requirements, such as tax, accounting and waste management obligations.

Legitimate interests: We process certain data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include responding to general enquiries, improving our services, keeping limited records of past work and sending you information about similar services you have used, subject to your right to object.

Consent: In limited circumstances, we may rely on your consent, for example where we use non-essential cookies or where we send certain types of electronic marketing to you. When we rely on consent, you can withdraw it at any time by contacting us using the details at the end of this Policy.

Data Retention

We keep personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting obligations.

The retention period will depend on the type of data and the nature of our relationship with you. As a guide, we typically keep:

Basic customer and service records, including invoices and payment records, for up to seven years after your last transaction with us, to meet tax and accounting obligations and to enable us to answer queries about previous work.

Communications relating to quotations, bookings, feedback and complaints for as long as needed to manage our relationship with you and to establish, exercise or defend legal claims.

Technical and usage information for shorter periods necessary for security, analysis and service improvement, unless a longer period is required by law or to handle security incidents.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked back to you.

Data Sharing and Processors

We do not sell your personal data. We may share your information with trusted third parties where necessary for the purposes outlined in this Privacy Policy and in accordance with data protection laws.

We may use third-party service providers who act as data processors on our behalf. These may include payment processors, IT and cloud service providers, email and communication providers, and professional advisers such as accountants or legal advisers. These processors are only permitted to process your data in accordance with our instructions and are required to implement appropriate security measures.

In some cases, we may also share data with independent contractors or subcontractors involved in delivering services to you, but only to the extent necessary for them to perform their duties in relation to your booking.

We may also disclose your personal data where required by law, for example to regulators, law enforcement agencies or other authorities, or to establish, exercise or defend legal claims.

Where personal data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, to protect your information.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include restricted access to personal data, secure storage practices, appropriate use of passwords and, where applicable, encryption or pseudonymisation.

While we strive to protect your information, no method of transmission or storage is completely secure. You should take care when sharing information with us by email or over the internet and notify us promptly if you suspect any misuse of your data in connection with our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions, but we will always respond to a valid request without undue delay and within the time required by law. Your rights include:

The right of access: You can request confirmation that we process your personal data and obtain a copy of the information we hold about you.

The right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.

The right to restrict processing: You can request that we restrict the processing of your data in specific situations, for example while we investigate a concern you have raised about its accuracy.

The right to data portability: Where we process your data on the basis of consent or contract by automated means, you can ask to receive your data in a structured, commonly used and machine-readable format or for it to be transmitted to another controller where technically feasible.

The right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is needed for legal claims. You can also always object to direct marketing.

The right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

How to Contact Us and Complaints

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Rubbish Clearance Shoreditch using the contact details provided on our website or through the usual communication channels you use with us.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we handle your personal data. We would encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will be effective when we post the updated Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.